Deposit, rescheduling & Cancellation policy

Dear Client

It is the aim of our team to provide quality dental care to you and our other clients on schedule and to use clinical time effectively. Please kindly help us in this matter.

 A deposit payment 0f £60 per every 30 minutes is required to secure your booking.

We understand that unplanned issues can come up and you may need to reschedule an appointment. Should you need to reschedule or cancel your appointment, we ask that you kindly notify us giving at least 48 hours notice, 

We regret that there will be a fee chargeable for any rescheduling, missing, or cancelation of appointments within 48 hours’ notice.

The charge is £60 per 30 Minutes

Rescheduling or cancellation requests must be made in writing, giving 48 hour notice by email to: reception@angelsmile.co.uk

To arrange a new appointment you need to email or call us on 02078373938.

The £60 is a minimum charge, which covers part of the fixed operational cost of a modern clinic and a highly professional team that is ready, reserved and waiting for you.

Refund of any deposit out of 48 hours notice is per cheque and subject to 5% (Minimum of £5) administration and bank charges.

As a courtesy we regularly confirm appointments by an automated reminder text on the day before scheduled appointments, however, if you do not receive this text, it does not mean that we are not waiting for you on your scheduled appointment.
It is our aim to telephone or write to you after a missed appointment to understand the reason for non-attendance.

Any complaint regarding rescheduled, missed, or cancelled appointment decisions should be made in writing to Dr Amenien.
We do our best and also look forward to seeing you all on time and appreciate your help.

Yours Sincerely
The team at Angel Smile & Orthodontics