Deposit, rescheduling & Cancellation policy

Dear Client

It is the aim of our team to provide quality dental care to you and our other clients on schedule and to use clinical time effectively. Please kindly help us in this matter.

A deposit payment 0f £60 per each 30 minutes is required to secure your booking and we will look forward to seeing you at this time. We understand that unplanned issues can come up and you may need to reschedule an appointment.

Should you need to reschedule or cancel your appointment, we ask that you kindly notify us giving:

at least 24 hours notice for 30 Min appointments and 48 hours for any appointment over 30 Minutes, so that another patient may be offered this appointment. There will not be a rescheduling or cancellation charge,  if you respect the notice period. Rescheduling or cancellation request must be made in writing by email to:

To arrange a new appointment you may email or call us on: 02078376965 or 02078373938.

We regret that there will be a fee chargeable for missed , cancelled or rescheduled appointments within 24 hours notice for 30 Minutes  or 48 hours for the appointments over 30 Minutes reserved for you.

The charge is £60 per 30 Minutes

This is a minimum charge, which covers part of the operational cost of a modern clinic and a highly professional team which is ready, reserved and waiting for you.

Refund of any deposit out of 48 hours notice is per cheque and subject to 5% (Minimum of £5) administration and bank charges.

As a courtesy we regularly confirm appointments by an automated reminder text on the day before scheduled appointments, however, if you do not receive this text, it does not mean that we are not waiting for you on your scheduled appointment.
It is our aim to telephone or write to you after a missed appointment to understand the reason for non-attendance.

Any complaint regarding rescheduled, missed or cancelled appointment decisions should be made in writing to Dr Amenien.
We do our best and also look forward to seeing you all on time and appreciate yours helps in regards to his matter.

Yours Sincerely
The team at Angel Smile & Orthodontics